FAQ: App and Webportal

Instructions for the Trackilive app
Web portal instructions

In the map view of your app, press the smartphone location icon and the map will jump to your current position. Please note that the location function of the smartphone must be activated for this.

Basic settings can be made via the trackilive app and transferred to the device.

Please open the Play Store or App Store and install the latest version of the app. If you have activated the automatic update, the latest version of the trackilive app will always be installed.

Open the trackilive app and go to “All Devices”. In the overview you have the device icon with a small dot. The dot indicates the status of the connection. For more information, please read the user manual for the app.

If the tracker does not show an exact position, this can have various reasons:
  • The tracker is not outdoors and does not have a view of the sky for a GPS satellite fix
  • The tracker determines the position based on existing cell towers. An exact position cannot be determined here and the actual position may deviate from the measurement.

Please check if the tracker is loaded and you have an active service plan. If necessary, please contact our customer service.

A geofence is set up and managed via the app or the web interface. For more detailed information, please read the instructions for our app.



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