FAQ: Our devices

Press the power button (tracklive TL-10) for several seconds until the switch-off tone sounds. Slide the slide switch on the tracklive TL-50 to “Off”. You can switch off the tracklive TL-10 remotely via the app. Please note that it is not possible to switch on the device remotely!

For position determination, the trackilive devices use the GPS satellites in orbit. Even if the trackilive device is not moving, the GPS satellites are permanently in motion and due to this circumstance slightly deviating positions may occur.

Please check the device and charging cable for damage. If necessary, carefully clean the charging contacts. Please contact our customer service for further assistance.

The 2G cellular standard dates back to the 90s of the last century and is gradually being switched off or has already been switched off in various countries. Therefore, all trackilive devices use the 4G cellular standard for a long service life.

Alarms are set up and managed via the app or the web interface. For more detailed information, please read the instructions for our app.

If the SOS button is pressed for approx. 3-5 seconds while the device is switched on, the device sends a message.