FAQ: Before the purchase

Our devices are standalone devices and are not bound to local use. The trackilive tracker can be located in another country or continent. As long as the tracker has a cellular connection and a positioning, you can always see where your device is.

If the trackilive app is installed on each end device and user name and password are stored, you can use multiple end devices for tracking the trackilive tracker.

No, a separate subscription is required per tracker. One subscription cannot be used for multiple trackers.

A cellular connection is required to transmit the position. For optimal GPS positioning, the tracker should have a good view of the sky and not be located in buildings, tunnels, canyons or the like.

Yes, an automatic renewal of the service package is stored upon activation and payment by credit card. The service package is automatically extended for the booked period. If you do not want an automatic extension, you can deactivate this at any time in your customer account.

A SIM card is inserted in the devices. This is linked to the device ID and can only be used with the corresponding device. With a service package, the costs incurred are paid and you do not need to worry about anything else.

The SIM cards we use use the mobile network with the best connection at that position. The SIM cards are not tied to a specific mobile operator, but can use most existing mobile networks.

The trackilive GPS trackers can be used in almost all countries of the world. Please visit the FAQ’s for worldwide use for more detailed information.

Our GPS trackers have different battery life. Please visit the appropriate product page and view the corresponding technical data.

Currently, the trackilive app is available in German or English. Other languages will follow and can be changed in the app settings.

With a GPS tracker you can locate and find valuables, vehicles and loved ones and people in need of help. With some trackers, you or the user have the option to send an SOS notification to stored contacts.

You can use a trackilive tracker for example to secure and monitor a mobile home or caravan. Place a device in an inconspicuous place and set a geofence. As soon as the tracker moves out of the area, you get a notification and can track where the tracker moves.

Wir verwenden für unsere trackilive Geräte SIM-Karten, die mit allen Mobilfunknetzen arbeiten. Daher bucht sich die SIM-Karte in jedem verfügbaren Mobilfunknetz ein. Sollte ein Mobilfunknetz nicht mehr vorhanden sein, baut die SIM-Karte und das Gerät eine Verbindung mit dem nächsten Mobilfunk auf. Es entstehen für Sie dadurch keine Zusatzkosten. Genaue Netzabdeckungskarten finden Sie auf den Internetseiten der jeweiligen Mobilfunkanbietern.

Your data is transferred securely to the trackilive server. All data is stored in secured data centers in Germany.

A SIM card is inserted in all our trackers. You do not need your own SIM card.

Unfortunately, the use of your own SIM card is not possible in our devices. In order for the devices to connect to our server, the inserted SIM card must be used. The inserted SIM card is bound to the device and cannot be used elsewhere.

The attachment is different from tracker to tracker. Our trackilive TL-10 comes with a silicone case and a matching strap, so the TL-10 can be easily attached to a backpack, for example. The trackilive TL-50 has strong magnets in the bottom of the case and can be attached to magnetic surfaces.

The trackilive devices are delivered with different scope of delivery. These can be purchased on request. For the scope of delivery and exact description of accessories, please see the corresponding product description.

The trackilive TL-10 comes with a silicone case and strap and can also be attached to a pet.

Our trackers are manufactured according to different standards. You can find exact details in the product descriptions of the respective trackers.

No, your data is stored on our servers and will not be shared by us.