A trackilive GPS tracker provides security for vehicles such as cars or motorcycles, loved ones, pets and valuable items such as suitcases or urgent deliveries. By using a GPS tracker, you always know where your loved ones or objects are as long as there is sufficient GPS and mobile reception, regardless of the distance.

And this is how it works?

1. Buy your trackilive GPS tracker in our shop.
2. If necessary, choose a suitable service package (monthly, half-yearly or annually).
3. Activate your GPS tracker.
4. Attach the GPS tracker using the included accessories or the magnetic base.
5. Track the position with the trackilive APP or via the web platform: https://start.trackilive.com/

Our devices are standalone and not limited to local use. A trackilive tracker can be located in another country or on another continent as long as there is a cellular connection and positioning.

Comparison with Apple AirTag:

Learn more about the comparison to Apple AirTag on our website: https://trackilive.com/unterschied-apple-airtag-gps-tracker/

Battery life varies by model. Please see product specifications for more information.

Yes, with the trackilive APP or the web portal, all GPS trackers stored in the account can be located and configured from different devices.

No, a separate subscription is required for each GPS tracker. One subscription cannot be used for multiple trackers.

Yes, a cellular connection is required to transmit the position. Ideally, the GPS tracker should have a clear view of the sky in order to accurately determine the GPS position.

Yes, the subscription can be automatically renewed upon activation and credit card payment. The option can be deactivated at any time in the customer account.

The GPS trackers have a SIM card built in that is linked to the device ID. The subscription covers the data costs, so you don't have to worry about anything else.

This depends on the subscription you choose. You can find an overview of the costs under Costs

The SIM cards used automatically select the network with the best connection.

Our GPS trackers can be used in most countries worldwide. For detailed information visit: Costs

The trackilive APP is available in German, English, French, Dutch, Italian and Spanish . Additional languages ​​are planned. You can change the language in the app settings.

GPS trackers allow you to locate vehicles, people, pets and valuables. Some models have an SOS button for emergencies.

A GPS tracker offers protection for vehicles and enables quick location in the event of theft. It also makes it easier to find parked cars and helps with the search for lost items.

Our trackilive devices use SIM cards that work with all mobile networks. You can find more detailed information about network coverage on the mobile operators' websites.

For data storage, we only use German servers that are subject to the European Data Protection Regulation.

Our GPS trackers with subscription cover the following countries in the standard subscription. For all other countries the worldwide package is required: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Liechtenstein, Norway, Switzerland, Turkey and Great Britain.

To transfer a new GPS tracker to an existing service package, please contact our support. For the transfer we need the device ID of the old and new device.

Please contact us immediately. You can cancel your subscription via your customer account and we will block your GPS device against unauthorized use.

You can manage your subscriptions in your customer account at: https://portal.trackilive.com/mein-account/

Log in to your customer account and add each GPS tracker using the "Activate tracker" button.

To use our GPS trackers, except trackilive EverFind, a basic subscription is required. Visit https://portal.trackilive.com/ , select the service package and follow the steps.

Your username corresponds to the email address you provided when you registered. If you no longer know which email address you used, please contact our customer service.

Please check your username/email address and password. If necessary, reset your password. If you still cannot log in, please contact our customer service.

Please check the payment details stored in your customer account. If your credit card has expired, please provide a current credit card or use an alternative payment method.

Payment by direct debit or bank transfer is not possible as standard. If you are an authority, institute or similar institution, please contact our customer service and we will find a solution for you.

Please cancel the subscription in your customer account and then contact our customer service to delete the device from your customer account.

Please delete the payment details from your customer account and change the email address stored to that of the new owner. Alternatively, please contact our customer service so that they can remove the device from your customer account.

Please log in to your customer account and check the options available. If you have any questions, please contact our customer service.

1. Visit our online shop and select the GPS tracker you want.
2. Add the product to your shopping cart and follow the instructions to complete the purchase.

We accept common payment methods, including credit cards and other secure electronic payment options. Details can be found during the order process in the online store.

After your GPS tracker has been shipped, you will receive a shipping confirmation via email. This will also contain tracking information so you can track the delivery status.

Changes to an existing order are usually not possible after completion. Please contact our customer service to discuss any adjustments.

If your GPS tracker is under warranty and is defective, please contact our support team . We will review the matter and provide you with instructions for exchange or repair.

If you purchased your GPS tracker from an authorized retailer, please contact the retailer for return requests. If you purchased directly from us, our support department will assist you with returns and refunds.

Please contact our customer service for instructions on the return process. We will provide you with all the necessary information and forms to make the process as smooth as possible.

Yes, you can change your service package after purchase. To do so, log in to your customer account and check the available options. If you have any questions, our customer service is available.

Our customer service is available for any inquiries, problems or assistance with orders and returns. Contact us using the contact details provided on our website.

In the map view of the trackilive app, press the location symbol for the smartphone. The map will then jump to your current position. Please note that the location function of your smartphone must be activated for this.

Basic settings can be made via the trackilive GPS app and transferred to the device.

Open the Play Store or App Store and install the latest version of the trackilive GPS app. If automatic updates are enabled, the latest version will always be installed.

Open the trackilive GPS app and go to "All devices". In the overview you will find the device icon with a small dot. The dot shows the status of the connection. You can find further information in the app's user manual.

Reasons for inaccurate positions can be:

• The tracker is not outdoors and has no view of the sky for GPS satellite positioning.
• The tracker determines the position based on existing cell towers, which can lead to inaccurate positions. The actual position may differ from the measurement.

Make sure the tracker is charged and has an active service package. If you have any further problems, please contact our customer service.

A geofence (virtual fence) is set up and managed via the app or the web interface. For more detailed information, please read the instructions for our trackilive GPS app.

Please see our article: Where to place GPS trackers on your car

Yes. With an additional worldwide subscription that can be canceled monthly. You can find more information here .