FAQ - app & web portal
How can I see my own position in the trackilive GPS app next to that of the tracker?
In the map view of the trackilive app, press the smartphone location icon. The map will then jump to your current position. Please note that your smartphone's location function must be activated for this.
How can I update the tracker?
Basic settings can be made via the trackilive GPS app and transferred to the device.
How can I update the trackilive GPS app?
Open the Play Store or App Store and install the latest version of the trackilive GPS app. If automatic updating is enabled, the latest version will always be installed.
How do I know if the tracker is not connected?
Open the trackilive GPS app and go to “All devices”. In the overview you will find the device icon with a small dot. The dot indicates the status of the connection. Further information can be found in the operating instructions for the app.
The GPS tracker shows inaccurate positions. What can I do?
Reasons for inaccurate positions can be:
The tracker is not located outdoors and does not have a view of the sky for GPS satellite positioning.
The tracker determines the position based on existing cell towers, which can lead to inaccurate positions. The real position may vary from the measurement.
My trackilive GPS app cannot find my GPS tracker. What can I do?
Make sure the tracker is charged and has an active service package. If you have any further problems, please contact our customer service.
What is a virtual fence and how do I set it up?
A geofence (virtual fence) is set up and managed via the app or web interface. For more detailed information, please read the instructions for our trackilive GPS app.