Returns information
We understand that sometimes things go differently than planned. At trackilive we want to ensure that you are completely satisfied with your purchase. Therefore, we offer a hassle-free returns policy.
30 Day Free Returns: You have 30 days to return an item free of charge if you are not completely satisfied. No matter the reason - we accept returns without questions. Your trust is important to us and we want you to be completely satisfied with your purchase.
This is how the return works:
- Simply log in to your trackilive account.
- Go to Your Orders and select the item you would like to return.
- Click on "Register return" and follow the simple steps.
- Pack the item securely and ship it to the address provided.
Once your return has been received: We will check the item's condition. Once everything is in order, we will refund the full purchase price or exchange the item, depending on your preference. You will receive a notification about the status of your return.
Important things to note:
- Make sure the item is in unused condition and includes all original packaging and tags.
- Please submit the return within 30 days of receiving the goods.
Questions about returns? We're here to help: If you have any further questions about returns or need assistance, please don't hesitate to contact our friendly customer support team. We are here for you and are happy to help.