FAQ - Account & Subscription
Welche Länder sind mit dem Abo abgedeckt?
Unsere GPS Tracker mit Abo decken die folgenden Länder im Standart Abo ab. Für alle weiteren Länder wird das weltweite Paket notwendig: Belgien, Bulgarien, Dänemark, Deutschland, Estland, Finnland, Frankreich, Griechenland, Irland, Italien, Kroatien, Lettland, Litauen, Luxemburg, Malta, Niederlande, Österreich, Polen, Portugal, Rumänien, Schweden, Slowakei, Slowenien, Spanien, Tschechische Republik, Ungarn, Zypern, Liechtenstein, Norwegen, Schweiz, Türkei und Großbritannien.
Can I transfer a new GPS tracker to an existing subscription?
To transfer a new GPS tracker to an existing service package, please contact our support. For the transfer we need the device ID of the old and new device.
I lost my GPS tracker, what now?
Please contact us immediately. You can cancel your subscription via your customer account and we will block your GPS device against unauthorized use.
Where can I manage my subscriptions?
You can manage your subscriptions in your customer account at: https://portal.trackilive.com/mein-account/
How can I add more GPS devices to my account?
Log in to your customer account and add each GPS tracker using the “Activate tracker” button.
How can I activate the GPS tracker?
To activate your GPS tracker, click on “Activate tracker”, select your subscription and follow the steps shown.
I bought a GPS tracker, what now?
To use our GPS trackers, except trackilive EverFind, a subscription (service package) is required. Visit https://portal.trackilive.com/, select the service package and follow the steps.
How can I reset my password?
Your username corresponds to the email address you provided when you registered. If you no longer know which email address you used, please contact our customer service.
I can not log in. What now?
Please check your username/email address and password. Reset your password if necessary. If you still cannot log in, please contact our customer service.
The payment failed, what now?
Please check the payment details stored in your customer account. If your credit card has expired, please provide a current credit card or use an alternative payment method.
Can I also pay by direct debit or bank transfer?
Payment by direct debit or bank transfer is not possible as standard. If you are an authority, institute or similar institution, please contact our customer service and we will find a solution for you.
How can I pass on the GPS tracker and subscription to someone else?
Please cancel the subscription in your customer account and then contact our customer service to delete the device from your customer account.
I have sold my GPS tracker, what do I have to do?
Please delete the payment details from your customer account and change the email address provided to that of the new owner. Alternatively, please contact our customer service so that they can remove the device from your customer account.
I would like to change my service package, is that possible?
Please log in to your customer account and check the available options. If you have any questions, please contact our customer service.