FAQ: Account and Service Packages

To transfer a new tracker to an existing service package, please contact our support. For the transfer we need the device ID of the old and the new device

You can cancel your service package at any time via your customer account. Please also contact us so that we can lock the device against unauthorized use if necessary.

Your service package is managed via your trackilive account at https://trackilive.com/mein-account/subscriptions/ .

First, log into your customer account and then add each tracker individually via “Activate tracker”.

To activate a trackilive tracker, please go to the website https://trackilive.com/tracker-aktivieren/, select a service package and follow the steps shown.

An active service package is required to use the tracker. Please select a service package and follow the steps on https://trackilive.com/tracker-aktivieren.

Your username corresponds to the e-mail address you provided when registering. If you do not remember which e-mail address you used, please contact our customer service.

Please check your username/email address and password. If necessary, reset your password. If you still cannot log in, please contact our customer service.

Please check the payment data stored in your customer account. If your credit card has expired, please provide a current credit card or use an alternative form of payment.

Payment by direct debit or bank transfer is not possible as standard. If you are an authority, an institute or a similar body, please contact our customer service and we will find a solution for you.

Please cancel the subscription in your customer account and then contact our customer service to delete the device from your customer account.

Please delete the payment data from your customer account and change the stored e-mail address to that of the new owner. Alternatively, please contact our customer service so that they remove the device from your customer account.

Please log into your customer account and check the available options. If you have any questions, please contact our customer service.

Please log into your customer account and change your personal data and/or address there.

In your customer account you can view the stored payment data and select and specify the desired payment method.

All prices incl. VAT.