FAQ - Purchase & Returns
How can I buy a trackilive GPS tracker?
1. Visit our online shop and select the GPS tracker you want.
2. Add the product to the shopping cart and follow the instructions to complete the purchase.
2. Add the product to the shopping cart and follow the instructions to complete the purchase.
Which payment methods are accepted?
We accept major payment methods, including credit cards and other secure electronic payment options. You can find details during the ordering process in the online shop.
How do I find out if my trackilive GPS tracker has been shipped?
After your GPS tracker has been shipped, you will receive a shipping confirmation by email. This also contains tracking information so you can track delivery status.
Can I change or cancel my order?
Changes to an existing order are typically not possible after completion. Please contact our customer service to discuss any adjustments.
My trackilive GPS tracker is defective. What should I do?
If your GPS tracker is within warranty and is defective, please contact our support. We will review the matter and provide you with instructions for exchange or repair.
Can I return my trackilive GPS tracker?
If you purchased your GPS tracker from an authorized retailer, please contact the retailer for return requests. If the purchase was made directly from us, our support department will assist you with returns and refunds.
How does the returns process work?
Please contact our customer service for instructions on the returns process. We will provide you with all the necessary information and forms to make the process as smooth as possible.
Can I change my service package after a purchase?
Yes, you can change your service package after purchase. To do this, log in to your customer account and check the available options. If you have any questions, our customer service is available.
How do I get support if I have problems with my order or return?
Our customer service is available for any inquiries, problems or assistance with orders and returns. Contact us using the contact details provided on our website.